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Terms and Conditions

Terms and Conditions for our website and services

This document sets out the terms and conditions on which we provide the services or information (Services) listed on our website Please read these terms and conditions carefully before making use of any Services from our site. By making use of the Services available on our site, we are entitled to assume you have read these terms and conditions and you agree to be bound by them.

  1. The customer

1.1 You must be at least 18 years old at the time the purchase of our Holiday Finder service is made.

1.2 You agree to abide by the terms or conditions of purchase imposed by the supplier who has responsibility for your booking, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability and use of fares, products or services. Special rules and restrictions may apply to a fare, product or service selected by you. You understand that any violation of any such supplier’s conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase.

1.3 You shall be completely responsible for all charges and taxes arising from the use of this site and the purchase of Holiday Finder products. You’re advised to book your holiday within 24 hours after receiving a quote as prices are subject to change. If a booking isn’t made within the 24-hour guideline we will provide reasonable assistance in your holiday booking but can’t be held liable for the changes in price. You agree to use our service with this risk in mind. We will revise all quotes if prices change within a 24-hour window after you have been sent the quote.

1.4 The booking links we provide in our Holiday Finder PDF recommendation guides are links to third party booking websites. Although we do our best to pick reputable websites, it is your responsibility to do your own research on the recommended websites and the contract you enter into is with the third party website as per their own terms and conditions. We cannot be held liable for any booking errors or negative holiday experiences associated with our recommendation.

1.5 We conduct our Holiday Finder service via email. It is your responsibility as a customer to ensure that you have access to and provide us with a valid email address to receive your quote. If for any reason you don’t see our email within 24 hours after we send it to you, we will act with reasonable powers to renew your quote but you are ultimately liable for reading and acting upon our email when we have completed our service to you.

  1. Our Status

2.1 Please note that we operate as an intermediary between you and the third party suppliers featured or linked to on our website/email. Any resulting legal contract in respect of any bookings made through our website is between you and the third party supplier concerned, and is subject to the terms and conditions of that third party supplier. You should carefully review their terms and conditions before entering into a contract with them (available from us on request).

2.2 We cannot give any undertaking, that products you purchase from third party sellers or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party supplier.

2.2 We make every effort to provide you with the best prices available at the time when quoting via our Holiday Finder service, however prices are subject to change at short notice so quotes are only valid a short amount of time. We’d advise on booking within 24 hours to claim these prices. If prices change within 24 hours of your receiving your quote, we’ll happily revise your quote and update your travel options.

2.3 We aim to provide your Holiday Finder quote within 48 hours after you submit your booking and make payment. If for whatever reason we fail to provide your holiday quote within this time, you qualify for a full refund, which you may or may not accept.

2.4 All recommendations and prices in our quotes are taken from third party websites. We accept no liability for the information provided and will do our reasonable best to revise your quote if information is found to be inaccurate.

2.5 If for whatever reason we’re unable to complete your Holiday Finder quote due to destination choice, limited options or any other unforeseen circumstances, we have the right to cancel your order and issue you a full refund.

  1. Travel Destinations Risks

3.1 Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. We urge passengers to review any travel prohibitions, warnings, announcements and advisories issued by The Foreign and Commonwealth Office Travel Advice Unit (please see here prior to booking travel to national and international destinations. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Please therefore check with a doctor or clinic no more than 6 weeks before your departure date to ensure that you’re safe to travel to your destination and have received the necessary information.

3.2 By offering for sale travel to particular international destinations, we do not represent or warrant that travel to such points is advisable or without risk, and are not liable for damages or losses that may result from travel to such destinations.

  1. Information and Suitability

4.1 The content of our pages was compiled with utmost diligence and from our own travel experiences. We cannot guarantee that the data is correct, complete or up-to-date. The information, products, and services published on this website may include inaccuracies or typographical errors. In particular, we (World Travel Toucan) do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of accommodation and all other travel and holiday products displayed on this website (including, without limitation, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers and third party websites. Any accommodation rating displayed on this website is intended as only general guidelines, and World Travel Toucan does not guarantee the accuracy of the rating; these are provided by and are subject to change. We will update our information whenever we can and an inaccuracy is pointed out to us.

4.2 We make no representations about the suitability of the information, products, and services contained on this website for any purpose and the inclusion of any products or services on this website does not constitute any endorsement or recommendation of such products or services by us.

  1. Liability

5.1 We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements. Our maximum liability to you if we are found to have been at fault in relation to any service we provide (as opposed to any service provided by any third party such as the supplier of a holiday featured on this site for whom we are not responsible) is limited to the Holiday Finder product fee which we have accepted as part of our transaction with us, to help find you a holiday. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that our employees whilst acting in the course of their employment.

  1. Our right to amend our website terms and conditions

6.1 We have the right to revise and amend these terms and conditions from time to time.

7.2 You will be subject to the policies and terms and conditions in force at the time that you make use of the Services provided by us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (which if appropriate will be deemed to apply retrospectively).

  1. Law

Use of any of the Services provided through our site will be governed by English law. Any dispute arising from, or related to, the use of any such Services or in respect of any Contract arising between you and us shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Website Use Terms and Conditions

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

– In any way that breaches any applicable local, national or international law or regulation.

– In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

– For the purpose of harming or attempting to harm minors in any way.

– To send, knowingly receive, upload, download, use or reuse any material, which does not comply with our content standards (see below).

– To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

– To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree not to:

-disrupt, damage or interfere with any part of our website. This includes but is not limited to: hacking, network disruption, DDOS (Denial of service attacks) and the introduction of viruses to our site.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

User submitted content standards

User contributions of content to our website must be accurate, lawful (UK and international), must not infringe copyright guidelines and must not be violent, threatening, sexually explicit or deceiving in any way.

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards.

Suspension of website use

We will determine, in our discretion, whether there has been a breach of the Content Standards as set out above through your use of our site. When a breach of this policy has occurred, we may revoke your entitlement to use our website and services. We do not accept liability for the results of these actions.

Changes to our website usage policy

We may revise this policy at any time by amending this policy. You are expected to check this policy from time to time to take notice of any changes we make, as they are legally binding on you.

Terms of Website Use

These terms (together with the documents referred to on it including without limitation the data protection and terms and conditions of supply) tells you the terms of use on which you may make use of our website (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site, and leave it immediately.

Accessing Our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or change the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

If you choose, or you are provided with, a password or any other piece of information as part of our website security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual Property Rights

We are the owner of intellectual property and all content published on our website published. Our works are protected by copyright laws worldwide and all such rights are reserved.

You may print and download extracts of any page(s) from our site for your personal reference and you may point out to other members of your company, content on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any of our website content for commercial purposes without speaking to us and gaining permission to do so.

If you breach any of these terms of use, you must delete, destroy or remove content for use at our request.

Reliance on information posted

We do our best to provide accurate information on our website, however we voice our personal opinion and there may be some inaccuracies. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly

We update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our Liability

The material displayed on our site is provided without any guarantees to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

– All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

– Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

– Loss of income or revenue;

– Loss of business;

– Loss of profits or contracts;

– Loss of anticipated savings;

– Loss of data;

– Loss of goodwill;

– wasted management or office time; and

– For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you as a visitor to our website

We process information about you in accordance with our data protection policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Any personally identifiable information is used only for the purposes of your use of our services and this is not passed on to any third party.

Transactions concluded through our site

Contracts for the supply of services or information formed through our site or as a result of visits made by you are governed by our above terms and conditions.

Do you have any questions or concerns?

If you have any concerns about material which appears on our site, please contact us directly here using our contact us form.

If you’ve signed up to direct email marketing from us, you may receive marketing and informational emails from time to time. You can opt out of marketing at any time by clicking the ‘unsubscribe’ button enclosed in the email.

Sources for the images that we use on our website:

Personal, copyrighted photography